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JCPenney has championed quality since its inception when the founder, James
Cash Penney himself, would launder fabric samples in a hotel wash basin while
on buying trips. That philosophy lead Mr. Penney to establish the first
testing laboratory in 1929 when he saw a need to systemize product testing.
This tradition of concern for quality has been carried on to this day. The
JCPenney Catalog Product Research & Technology Laboratories (RTL), located
in Carrolton, TX, boasts a staff of technical experts from various fields that
coordinate a worldwide quality effort with 6 domestic and 24 international
offices.
JCPenney RTL performs these functions with the philosophy of building
quality into the product by establishing partnerships with its buyers and
suppliers. All quality assurance efforts are done with one singular purpose: To
have JCPenney customers remember the quality of the merchandise long after
they've forgotten the price.
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